Privacy Policy

Thank you for your interest in our online store. The protection of your privacy is very important. Below we inform you in detail about the handling of your data.



1. access data and hosting.


You can visit our websites without providing any personal information. With each Whenever you call up a website, the web server only automatically saves a so-called ServerLogle, which contains, for example, the name of the requested file, your IP address, the date and time of the call, transferred amount of data and the requesting provider (access data) and documents the documented. This access data is used exclusively for the purpose of ensuring trouble-free operation of the site and for the trouble-free operation of the site and the improvement of our offer. This serves This serves to protect our legitimate interests in the correct presentation of our website, which are outweighed interests in a correct presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is deleted no later than seven days after the end of your visit to the site.

Content Delivery Network.

For the purpose of a shorter loading time, we use a so-called Content Delivery Delivery Network ("CDN") for some services. With this service, content, e.g. large media files, is delivered via regionally regionally distributed servers of external CDN service providers. Access data is therefore processed on the servers of the access data is processed on the servers of the service providers. Our service providers work for us as part of processing for us. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy. described in this privacy policy.
Our service providers are located in these countries: Australia, Brazil, China, India, Mexico, Russia, Singapore, South Korea, Ukraine, USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission, standard data protection clauses of a supervisory authority, approved binding internal data protection rules, Approved contractual clauses, Approved rules of conduct Rules of Conduct, Approved Certification Mechanism.

2. data processing for contract processing, contacting and when opening a customer account of a customer account.

We collect personal data if you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO. Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

Merchandise management system.

We use merchandise management systems of external service providers for order and contract processing. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

3. data processing for the purpose of shipment processing.

For the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification.

If you have given us your express consent to do so during or after your order we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO. telephone number to the selected shipping service provider, so that they can notify you of the delivery for the purpose of delivery notification or coordination can contact you. The consent can be revoked at any time by sending a message to the contact option described in this privacy policy. described in this privacy policy or directly to the shipping service provider at the contact address contact address listed below. After revocation, we will delete the data you data provided for this purpose unless you have expressly consented to further use of your data or we have further use of your data or we reserve the right to use your data for other purposes that are which is permitted by law and about which we inform you in this declaration.

DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Germany

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 – 7
DE-36286 Neuenstein
Germany

4. data processing for payment processing For the processing of payments in our online store.


we work together with these partners: technical service providers, credit institutions, payment service.

4.1 Data processing for transaction processing.

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing.

our payment processes Where applicable, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests, which outweigh our interests in the context of a balancing of interests, in our protection against fraud or in an eficient payment management.

5. advertising by e-mail


5.1 E-mail newsletter with registration.


If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data in a manner that goes beyond this, is permitted by law and about which we inform you in this statement.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.3 Sending evaluation requests by e-mail
Provided that you have given us your express consent for this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request.

6. Cookies and other technologies


6.1 General information

In order to make the visit of our website attractive and to enable the use of certain functions enable the use of certain functions, we use technologies on various pages including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you have closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy. The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™.
As far as you have consented to the use of the technologies according to Art. 6 para. 1 p. 1 lit. a DSGVO As far as you have consented to the use of the technologies according to Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the Privacy Policy. Alternatively, you can also access the following link: . In case of non-acceptance of cookies, the functionality of our website may be limited.

6.2 Cookiebot Consent Management Platform

On our website, we use Cookiebot to inform you about the cookies and other technologies that we use on our website, as well as to obtain, manage and document your consent, if required, to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6 (1) p. 1 lit. c DSGVO to fulfill our legal obligation under Art. 7 (1) DSGVO to be able to prove your consent to the processing of your personal data, to which we are subject. Cookiebot is an offering of Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf. After you submit your cookie declaration on our website, the web server stores from your anonymized IP address, date and time of your declaration, browser information, the URL from which the declaration was sent, information about your consent behavior and an anonymous random key. In addition, a cookie is used that contains the information about your consent behavior and the key. Your data will be deleted after twelve months, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

7. use of cookies and other technologies for web analysis and advertising purposes.


Insofar as you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". For more information, including the basis of our cooperation with the individual providers, please refer to the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services

We use the technologies presented below from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies information about your use of our website collected automatically by Google technologies is usually sent to a server of of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. stored there. For the USA, there is no adequacy decision of the European Commission.
Our cooperation is based on standard data protection clauses of the European Commission. Insofar as your IP address is collected via Google technologies, it is stored before being on Google's servers by activating IP anonymization. Only in exceptional cases, the full IP address is transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, the data processing is based on a data processing takes place on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in Google's privacy policy.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will not be merged with other data from Google. The data processing takes place on the basis of an agreement on order processing by Google.

For the creation and execution of tests, we also use the Google Analytics Google Optimize extension function.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit. Additional data processing only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and deny target group lists for cross-device remarketing.
For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have reached our website via an advertisement from Google Ads. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a webpage or newsletter registration), from which usage profiles are created using pseudonyms.

Google Maps

For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and subsequently processes it by Google. We have no influence on this subsequent data processing.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms as well as against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyzes your use of our website using JavaScript and cookies. In addition, other cookies stored by Google services in your browser are evaluated. A readout or storage of personal data from the input fields of the respective form does not take place.

Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

7.2 Use of Facebook services


Facebook Analytics

Within the framework of Facebook Analytics, statistics on visitor activity on our website are created from the data collected with the Facebook Pixel. your use of our website, statistics are created about visitor activity on our website. The data processing is carried out on the basis of an agreement on commissioned processing by Facebook. Their analysis is used for the optimal presentation and marketing of our website.

Facebook Ads

Through Facebook Ads, we advertise this website on Facebook as well as other platforms. We determine the parameters of the respective advertising campaign. For the exact implementation, in particular the decision on the placement of the ads with individual users, is Facebook's is responsible. Unless otherwise specified for the individual technologies, the data processing takes place data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this. On the basis of the statistics generated via Facebook Pixel about visitor activity on our Website, we operate group-based advertising on Facebook via Facebook Custom Audience, by determining the characteristics of the respective target group.

Live chat tool Zendesk

If you use the Zendesk live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be processed by us in accordance with Art. 6 (1) p. 1 lit. b DSGVO for the purpose of responding to the inquiry as part of contract processing. In addition, the use of this tool serves to protect our legitimate interests in effective and improved customer communication, which prevail in the context of a balancing of interests, pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. The data will subsequently be deleted. The live chat tool is provided by Zendesk, Inc, 1019 Market Street, San Francisco, CA 94103, USA, which operates on our behalf. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

8. social media

8.1 Social Plugins from Facebook, Twitter, Instagram, Pinterest, Whatsapp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, press the Like or Share button.

8.2 Our online presence on Facebook, Instagram, Youtube, Pinterest, LinkedIn.

Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. The detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your related rights and settings options to protect your privacy, please refer to the data protection privacy notices of the providers linked below. Should you still require assistance in this regard in this regard, you can contact us.

Facebook is a service provided by Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland. ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.

Instagram is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. The data processing in the context of visiting an Instagram fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. For more information (information on Insights data) can be found here.

YouTube is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. ("Google"). The information automatically collected by Google about your use of our online presence on online presence on YouTube is usually sent to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

Pinterest is a service of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

LinkedIn is an offer of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. For the USA there is no Adequacy Decision of the European Commission exists for the USA. Our cooperation is based on Standard data protection clauses of the European Commission.

9. contact options and your rights

As a data subject, you have the following rights:
Pursuant to Art. 15 DSGVO, the right to obtain information about your personal data processed by us to the extent specified therein; to processed personal data;
pursuant to Art. 16 DSGVO the right to request without undue delay the correction of inaccurate
or to request the correction of inaccurate or incomplete personal data stored by us;
in accordance with Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless further processing is necessary:
  • for the exercise of the right to freedom of expression and information;
  • for the fulfillment of a legal obligation;
  • for reasons of public interest;
  • or for the assertion, exercise or defense of legal claims is necessary;
in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you;
  • the processing is unlawful, but you object to its erasure;
  • we no longer need the data, but you need it to assert, exercise or defend legal laims. or defense of legal claims;
  • or you have objected to the processing in accordance with Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller;
pursuant to Art. 77 DSGVO, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

For questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.This does not apply if the processing is for direct marketing purposes.takes place. We will then no longer process your personal data for this purpose. process.

Privacy policy created with Trusted Shops Rechtstexter in cooperation with FÖHLISCH Attorneys at Law.


The person responsible for data processing is:
Mohammad Jafar Vahdatnejad
Munscheidstrasse 14
Gelsenkirchen
Germany
info@queensfood.de
Phone: 020988307341

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